Privacy Policy
Maison Amelia (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase through our website, Maison Amelia (the “Site”).
By using our Site, you acknowledge the practices described in this Privacy Policy.
1. Personal Information We Collect
When you visit our Site, make a purchase, create an account, contact us, or otherwise interact with our services, we may collect certain personal information.
Information you provide to us
Depending on how you use our Site, we may collect:
- Full name
- Billing address
- Shipping address
- Email address
- Telephone number
- Payment and transaction information
- Information you provide when contacting our customer service
- Information you voluntarily provide when subscribing to our newsletter or marketing communications
Payment information is processed through our third-party payment providers. We do not need to store your full payment card details ourselves.
Information collected automatically
When you visit our Site, certain information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Time zone
- Pages or products you view
- Search terms
- How you interact with our Site
- Referring websites
- Cookie and similar technology information
We use this information to operate and improve our Site, understand how visitors use our website, maintain website security, and provide a better shopping experience.
2. How We Use Your Personal Information
We may use your personal information to:
- Process and fulfill your orders
- Process payments
- Arrange shipping and delivery
- Send order confirmations and invoices
- Communicate with you regarding your order
- Provide customer service and support
- Respond to questions or requests
- Prevent and detect fraud or other unauthorized activity
- Improve and optimize our website
- Analyze website traffic and customer interactions
- Send marketing communications where you have provided consent or where otherwise permitted by applicable law
- Provide information about products, promotions, or offers that may be relevant to you
- Comply with applicable legal and regulatory requirements
3. Legal Basis for Processing
If you are located in the European Economic Area (EEA), the United Kingdom, or another jurisdiction where applicable, we process your personal information based on one or more of the following legal grounds:
- Your consent
- Performance of a contract, such as processing and delivering your order
- Compliance with legal obligations
- Our legitimate interests, where these interests do not override your fundamental rights and freedoms
- Protection of vital interests, where applicable
Where we rely on your consent, you may withdraw that consent at any time.
4. Sharing Your Personal Information
We may share your personal information with trusted third-party service providers where necessary to operate our business and provide our services.
These may include providers involved in:
- Payment processing
- Order fulfillment
- Shipping and delivery
- Website hosting and technical services
- Website analytics
- Customer support
- Marketing and advertising services
- Fraud prevention and security
We only share information that is reasonably necessary for the relevant service.
We may also disclose personal information when required to do so by law, legal process, or a valid governmental request, or when necessary to protect our legal rights, customers, or the security of our Site.
5. Cookies and Similar Technologies
Our Site uses cookies and similar technologies to provide functionality, improve website performance, understand how visitors use our Site, and support marketing activities.
Cookies may collect information such as your device, browser, preferences, pages visited, and interactions with our Site.
Some cookies are necessary for the operation of our website, while others may be used for analytics or advertising purposes.
Where required by applicable law, we will request your consent before placing non-essential cookies on your device.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Site.
6. Analytics
We may use third-party analytics services, such as Google Analytics, to help us understand how visitors use our Site.
These services may collect information about your device, browsing activity, and interactions with our website.
For more information about how Google processes personal information, please visit Google’s privacy policy.
7. Marketing and Advertising
Where permitted by applicable law and, where required, with your consent, we may use your information to send you marketing communications about Maison Amelia, including:
- New products
- Special offers
- Promotions
- Sales
- Other updates about our products and services
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us at info@maison-amelia.com.
We may also work with advertising and marketing partners that use cookies or similar technologies to provide relevant advertising or measure the effectiveness of advertising campaigns.
8. Data Retention
We retain your personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Fulfill orders and provide services
- Maintain business and transaction records
- Comply with legal, tax, accounting, and regulatory obligations
- Resolve disputes
- Prevent fraud and abuse
- Enforce our agreements
When personal information is no longer required, we may securely delete or anonymize it.
9. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
10. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information.
If you are located in the EEA, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Request restriction of processing
- Object to certain processing
- Request data portability
- Withdraw consent where processing is based on consent
- Lodge a complaint with your local data protection authority
To exercise your rights, please contact us at:
Email: info@maison-amelia.com
We may need to verify your identity before completing certain requests.
11. International Data Transfers
Some of our service providers may process or store personal information outside your country of residence.
Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable data protection laws.
12. Children’s Privacy
Our Site is not intended for children under the age of 18.
We do not knowingly collect personal information from children under 18. If you believe that a child has provided us with personal information, please contact us at info@maison-amelia.com so that we can take appropriate steps to delete the information.
13. Do Not Track
Some web browsers may provide a “Do Not Track” setting. Because there is currently no universally accepted standard for responding to these signals, our Site may not respond to Do Not Track signals.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, services, legal requirements, or regulatory obligations.
When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.
We encourage you to review this Privacy Policy periodically.
15. Contact Us
If you have any questions about this Privacy Policy, our privacy practices, or how your personal information is handled, please contact us:
Maison Amelia
Email: info@maison-amelia.com
We will make reasonable efforts to respond to your request as soon as possible.