Returns & Refund Policy

At Maison Amelia, we take great pride in the quality of our products and carefully prepare each order before it is shipped to you.

We want you to feel confident when shopping with us. Please read the following information regarding cancellations, returns and refunds.

Order Cancellations

You may request to cancel your order within 24 hours of placing your order.

After this period, your order may already have entered processing or fulfillment and may no longer be possible to cancel or modify.

To request a cancellation, please contact us as soon as possible at:

info@maison-amelia.com

Please include your order number and the email address used when placing your order.

Returns

We accept returns in accordance with our return policy and applicable Canadian consumer protection laws.

To be eligible for a return, items should generally be:

Unworn and unused
In their original condition
In their original packaging where reasonably possible
Free from damage, stains, odors or signs of use

Certain items may not be eligible for return where permitted by applicable law, including personalized or made-to-order products.

Damaged or Incorrect Items

If your order arrives damaged, defective or contains an incorrect item, please contact us as soon as possible at:

info@maison-amelia.com

Please provide your order number and, where possible, clear photographs of the item and packaging. We will review the issue and work with you to find an appropriate solution.

Your rights under applicable Canadian consumer protection laws remain unaffected.

Refunds

If your return is approved, your refund will generally be issued to the original payment method used for the purchase.

Please allow your payment provider or financial institution additional processing time for the refund to appear in your account.

Return Shipping

Unless otherwise stated or required by applicable law, customers may be responsible for the cost of returning an item.

If an item is defective, damaged upon arrival, or you received an incorrect item, please contact us before returning the product so that we can provide further instructions.

If you have any questions about cancellations, returns or refunds, please contact us:

Maison Amelia
Email: info@maison-amelia.com

Our customer service team will be happy to assist you.

Thank you for choosing Maison Amelia.